Troubleshooting

What to try when a channel won't play, the picture buffers, or the guide is empty.

A channel won't play#

Try another channel. If none play, check your subscription hasn't expired (see the playlist's status in Settings › Playlists › Manage playlists) and that the TV is online.
If only one channel fails, it may be off air or temporarily down at your service.
"This box couldn't decode the stream": change Settings › Playback › Decoder to Software for this kind of stream.
"The channel is copy-protected": Buna TV can't play protected (DRM) channels.

Picture stutters or keeps buffering#

Increase Settings › Playback › Buffer size.
Use a network cable or move closer to the Wi-Fi router.
Try the Hardware+ decoder.
Check nothing else on your network (or another device using the same subscription) is using the connection.

Sound is out of sync#

If the sound comes before the picture, increase Audio delay, from the player options (hold OK) or in Settings. Sound that lags the picture usually comes from the TV or soundbar; check its own "AV sync" or "lip sync" setting.

The guide is empty or wrong#

Choose Refresh everything now in Settings › Playlists and wait for the guide to finish loading.
Check the playlist's status says the guide loaded. If it says "Guide failed", check the guide address under the playlist's More options.
For a single channel, hold OK on it and use Assign EPG.
Times off by an hour or more? Check your TV's own time zone setting.

New channels from my service don't appear#

Refresh the playlist. Also check Channels & groups: the group may be switched off.

Catch-up won't play#

Not every channel or service has catch-up, and archives only go back so far. Only programmes marked Catch-up available can be played.

A recording is missing or "Didn't record"#

Check that Buna TV is allowed to set alarms (Android settings › Apps › Buna TV).
The TV must be on or in standby at the time, and connected to the internet.
If you were watching another channel, your plan may allow only one stream.
Check there's free space where recordings are saved.

The app closed unexpectedly#

Open it again. Buna TV shows a panel with details of what went wrong. A photo or screenshot of that panel is the most useful thing to send with a report.